Do all the steps in your business processes add value to your customer? Would they pay for a step if they knew it existed?
When you work on improving your business processes, ask this question. Step 6 involves applying a series of improvement techniques to a company’s existing business processes. One of the techniques, value added, requires you to examine the steps included in a business process and eliminate any step that does not add value to the customer.
This can surface political issues because an internal partner may cling to a particular step for a variety of reasons, but if you focus on the step’s contribution to the customer and the bottom line, it is hard to go wrong. Of course, this goes back to customer needs and how well you understand those needs.
Always ask, would the customer pay?
#BPI #BusinessProcess #processimprovement #leansixsigma #continuousimprovement
When you work on improving your business processes, ask this question. Step 6 involves applying a series of improvement techniques to a company’s existing business processes. One of the techniques, value added, requires you to examine the steps included in a business process and eliminate any step that does not add value to the customer.
This can surface political issues because an internal partner may cling to a particular step for a variety of reasons, but if you focus on the step’s contribution to the customer and the bottom line, it is hard to go wrong. Of course, this goes back to customer needs and how well you understand those needs.
Always ask, would the customer pay?
#BPI #BusinessProcess #processimprovement #leansixsigma #continuousimprovement
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