Do your employees know what your customers value? Yes, you say. Are you sure?
Customer needs and what they value change. Did you see any changes to your customer’s needs during the Covid crisis? Part of continuous improvement includes reevaluating your customer’s needs to make sure your processes continually deliver what they value.
Empower your employees to think about how they do their work and allow them to align their work processes with customer value. Strive to ingrain process improvement into your company’s culture. While culture is one of the hardest things to change in a company, and it won’t happen overnight, think of the power of all employees feeling responsible for process improvement to achieve customer satisfaction. It might just become part of your company’s DNA.
And what is technology’s role in this discussion? Every year technology changes and it just keeps getting better and better. It can contribute significant savings if you have solid business processes in place that support the customer.
Customer needs and what they value change. Did you see any changes to your customer’s needs during the Covid crisis? Part of continuous improvement includes reevaluating your customer’s needs to make sure your processes continually deliver what they value.
Empower your employees to think about how they do their work and allow them to align their work processes with customer value. Strive to ingrain process improvement into your company’s culture. While culture is one of the hardest things to change in a company, and it won’t happen overnight, think of the power of all employees feeling responsible for process improvement to achieve customer satisfaction. It might just become part of your company’s DNA.
And what is technology’s role in this discussion? Every year technology changes and it just keeps getting better and better. It can contribute significant savings if you have solid business processes in place that support the customer.
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