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The Power of Business Process Improvement: The Workbook
10 Simple Steps to Increase Effectiveness, Efficiency, and Adaptability

Based on popular demand, the workbook complements The Power of Business Process Improvement. Use it in conjunction with your Kindle version of the hardcover book as a tool to capture your work.

Also, helpful when working in a team environment.


ISBN: 9780976042839 

ISBN: 9780976042839
If you are baffled by why your company makes the same errors, would like to focus your employees’ limited time on more valuable work, struggle to resolve an issue you know little about, or make sense of overwhelming new responsibilities -  the answer to all of these common challenges, and many more, is business process improvement (BPI).

The Power of Business Process Improvement: The Workbook complements the author's popular book, The Power of Business Process Improvement, published by the American Management Association (AMA). In The Workbook, Susan Page offers a streamlined approach to BPI by providing the templates and tools necessary to help you quickly move through the proven 10-step formula leading your business to become more effective, efficient, and adaptable.

Arranged in a results-oriented progression, use The Workbook individually or in a group setting to identify and prioritize the processes that need fixing, eliminate redundancy and bureaucracy, control costs, reduce errors, delight customers, and give your organization an edge on continuous improvement.


The Templates and Forms page provides downloadable copies of the templates used in The Power of Business Process Improvement: The Workbook. The Workbook includes a code required to access this section of the web site as a "proof of purchase."


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The Power of Business Process Improvement: The Workbook

Copyright 2025 Susan Page