The 10 Steps

The ten steps guide you through the business process improvement journey. Follow them in the order presented, just as if you are reading a roadmap, because each step builds off the previous step.

  1.  Create the Process inventory:  identifying and prioritizing the process list
  2.  Establish the Foundation:  avoiding scope creep
  3.  Draw the Process Map:  flowcharting and documenting
  4.  Estimate Time and Cost:  introducing process and cycle time
  5.  Verify the Process Map:  gaining buy-in
  6.  Apply Improvement Techniques:  challenging everything
  7.  Create Internal Controls, Tools, and Metrics:  making it real
  8.  Test and Rework:  making sure it works
  9.  Implement Change:  preparing the organization
10.  Drive Continuous Improvement:  embracing the new mindset