News and Updates
The Elire Strategy Summit March 24-25, 2021
Susan Page speaks on business process improvement.
Fast Company Article November 13, 2018
4 Reasons why employees cut corners:
1. They do not understand the process.
2. They think they know better.
3. They want to do it faster.
4. They think they can get away with it.
Second Edition available in hardcover and Kindle
The second edition of the industry standard Includes reader feedback such as a chapter on BPM, a new international case study, and knowledge checks.
Published by the American Management Association.
ISBN: 9780814436615
Interview with Bill Fox
5 Minutes to Process Success
Read Susan's interview with Bill Fox where she discusses his key question: "What is your best process improvement strategy or tactic that has worked really well for you or your clients?”
Manufacturing.NET
|
World Vision
Visit World Vision's Site
Susan presented an overview of the 10 steps to the People & Culture staff. Some of the team has responsibility for continuous improvement so she enjoyed spending some time with them. They had a great discussion about a company's culture and the authority to do this type of work.
"Your presentation and the book - it puts the concepts into concrete steps and makes it very approachable (rather than overwhelming, which was what BPI felt like before)."
"...done some process work before and I found your descriptions helpful."
"It was a very good event....and we plan to use the book to review one of our critical processes."
Session Participants