Technology makes life easier right? Technology supports improving business processes by making them more efficient and increasing customer satisfaction right? Does technology give us a better work-life balance?
I wrote a few years ago how employees intellectually understand the importance of improving business processes, but sometimes they become hesitant when the work actually begins. They realize their world will change–the way they do things will change, the tools they use may change, and who they interact with may change.
For this reason, the human side of BPI is important. Things changed because of the pandemic and employees changed how they work. Technology’s importance rose as companies tried to keep things moving. And, while employees appreciate technology, it has to benefit them too–not just the business.
As you begin to redesign your business processes, do not forget to ask employees about bureaucracy and ask them to identify barriers stopping them from meeting customer needs. Strive to understand how employees interact with each other and with customers. Then, see if technology can help improve those interactions. Do not just assume technology solves everything.
#BPI #businessprocess #processimprovement #process #leansixsigma
I wrote a few years ago how employees intellectually understand the importance of improving business processes, but sometimes they become hesitant when the work actually begins. They realize their world will change–the way they do things will change, the tools they use may change, and who they interact with may change.
For this reason, the human side of BPI is important. Things changed because of the pandemic and employees changed how they work. Technology’s importance rose as companies tried to keep things moving. And, while employees appreciate technology, it has to benefit them too–not just the business.
As you begin to redesign your business processes, do not forget to ask employees about bureaucracy and ask them to identify barriers stopping them from meeting customer needs. Strive to understand how employees interact with each other and with customers. Then, see if technology can help improve those interactions. Do not just assume technology solves everything.
#BPI #businessprocess #processimprovement #process #leansixsigma
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