I call the blueprint the scope definition document. You can use this document to tell the story of your journey. Think of how you would describe a recent vacation – what would you highlight? Perhaps you would share the places you visited, restaurants where you dined, attractions you visited, experiences you enjoyed, and problems you encountered. For example, when buying a train ticket while traveling in Italy I quickly learned that when someone told me “no problem” (nessun problema), I knew I had a problem. I had a ticket to board the train, but no assigned seat, so I had to sit in the rear car and hold on to my luggage.
In BPI, you can weave a story around the process itself by describing the key responsibilities of the process, identifying what customers want, and the challenges with the existing process. Instead of walking through the document in a boring step-by-step approach, think of yourself as a tour guide and take others on the journey. Spend some time thinking about how to relate the business process to a trip.
Have a great trip, or “buon viaggio.”