I worked for The Walt Disney Company for twenty years and one thing you always heard about was the power of storytelling. After all, that is what Disney is all about, right?
In business process improvement efforts though, too often you encounter a bored audience. Change that by telling a story.
I compare step 2 in my approach to BPI to storytelling. This is where you establish the foundation (or create a blueprint), which equates to telling a story…one a team has to build together.
Using the scope definition document allows all employees to understand the key responsibilities of the business process and what customers want and expect from the process. It also outlines the challenges that exist in the existing process. Discussing this baseline information with the project team at the start of the first meeting allows everyone to have input and assists the team in coming to a common understanding of the business process. As a result, everyone can tell the same story.
And, when you involve others in developing and/or approving the scope of the business process, it causes all parties to better respect and honor any agreements made.
After completing the scope definition, think of yourself as a tour guide and tell others the story encompassed in the document. Do not bore people, but rather bring the process to life.
#BPI #businessprocess #processimprovement #process #leansixsigma
In business process improvement efforts though, too often you encounter a bored audience. Change that by telling a story.
I compare step 2 in my approach to BPI to storytelling. This is where you establish the foundation (or create a blueprint), which equates to telling a story…one a team has to build together.
Using the scope definition document allows all employees to understand the key responsibilities of the business process and what customers want and expect from the process. It also outlines the challenges that exist in the existing process. Discussing this baseline information with the project team at the start of the first meeting allows everyone to have input and assists the team in coming to a common understanding of the business process. As a result, everyone can tell the same story.
And, when you involve others in developing and/or approving the scope of the business process, it causes all parties to better respect and honor any agreements made.
After completing the scope definition, think of yourself as a tour guide and tell others the story encompassed in the document. Do not bore people, but rather bring the process to life.
#BPI #businessprocess #processimprovement #process #leansixsigma
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