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Business Process Improvement AFTER the Pandemic

8/9/2023

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The pandemic is over. Employees are returning to the office. Things are returning to normal. Really?
 
I wonder if things will ever return to the way it was before the pandemic. Many employees enjoy working from home and managers developed more comfort with that scenario during the pandemic. Of course they did not have any choice for a while, but what about now? Well, from the people I talk to, many employees do not necessarily want to go back to the office, but some companies insist.
 
As I said before, change is a constant. Once change happens though, it becomes harder to rewind. Establishing business processes that support remote working can help retain valuable employees; and provide a wider pool of candidates to select from for future openings. Think about employee efficiency and how to support the idea of remote employees. Happy employees deliver effective processes, which support customer satisfaction.
 
Review your company’s business processes with the filter of remote workers. Think of the talent pool that could open up to you? Processes can bring structure and enable all employees to operate under the same rules no matter where they work, but perhaps in a healthier environment.
 
As a manager, if you feel uncomfortable with employees working from home, ask yourself “why?” Do you have a trust issue? If so, that is a totally different issue to address.

​#BPI #BusinessProcess #Processimprovement ##process #leansixsigma #continuous improvement
 
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