The objectives of business process improvement are to improve the effectiveness, efficiency, and adaptability of a company’s business processes. While effectiveness relates to delivering what your customer or client cares about, efficiency addresses how to save time and resources when administering the business processes.
Efficiency affects the employees responsible for the overall process, the workers in a department or departments, and how easily they can use the business process. When you reduce the amount of time it requires to accomplish a task, whether by eliminating bureaucracy or improving cycle time, you are on your way to freeing up your employee’s time and realigning your resources to work on more value-added work.
To eliminate bureaucracy, ask your team if an activity supports a statutory, auditory, legal, or tax requirement. If not, eliminate it. Sounds easy? It is not, especially when it comes to audits. If a task supports a government requirement, you cannot simply remove it, but do push back on audits because most companies audit too much.
Validate the reason for the audit and do not act surprised when someone tries to make it sound critical. Whenever I challenged an audit, most managers made it seem as if the world would fall apart if they eliminated an audit. After much challenging on my part, the majority of my clients faced reality and decided they could eliminate (or significantly reduce) the specifics of an audit or the number of audits performed. Ask how much an error would cost and balance the answer with how many hours employees dedicate to an audit.
#BPI #BusinessProcess #businessprocess #processimprovement #leansixsigma
Efficiency affects the employees responsible for the overall process, the workers in a department or departments, and how easily they can use the business process. When you reduce the amount of time it requires to accomplish a task, whether by eliminating bureaucracy or improving cycle time, you are on your way to freeing up your employee’s time and realigning your resources to work on more value-added work.
To eliminate bureaucracy, ask your team if an activity supports a statutory, auditory, legal, or tax requirement. If not, eliminate it. Sounds easy? It is not, especially when it comes to audits. If a task supports a government requirement, you cannot simply remove it, but do push back on audits because most companies audit too much.
Validate the reason for the audit and do not act surprised when someone tries to make it sound critical. Whenever I challenged an audit, most managers made it seem as if the world would fall apart if they eliminated an audit. After much challenging on my part, the majority of my clients faced reality and decided they could eliminate (or significantly reduce) the specifics of an audit or the number of audits performed. Ask how much an error would cost and balance the answer with how many hours employees dedicate to an audit.
#BPI #BusinessProcess #businessprocess #processimprovement #leansixsigma
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