Over time, business processes can become increasingly burdensome as companies accommodate changes in the business. Change is good if it supports changing customer needs, but how often do companies make changes because of internal pressure?
After eliminating bureaucracy, removing non-value added activities, and avoiding duplication, the next improvement technique focuses on simplifying the business processes. Simplification, or streamlining, means reducing or eliminating the complexity of an activity in a business process so that the process becomes easier to understand and more efficient to implement.
Companies can act as their own worst enemy, causing business processes to become bloated by continually adding complexity–a little at a time, so no one notices the build-up. To simply a process, begin by evaluating each step in the business process and define how to simplify each one, eliminating any unnecessary handoffs, and identifying the process owner. When a business process spans multiple departments though, how do you define the process owner of the end-to-end process? The answer is whoever has accountability for the results.
The simpler you make the business process, the easier you can tell what’s working and what does not meet the customer needs.
#BPI #BusinessProcess #ProcessImprovement #leansixsigma #process
After eliminating bureaucracy, removing non-value added activities, and avoiding duplication, the next improvement technique focuses on simplifying the business processes. Simplification, or streamlining, means reducing or eliminating the complexity of an activity in a business process so that the process becomes easier to understand and more efficient to implement.
Companies can act as their own worst enemy, causing business processes to become bloated by continually adding complexity–a little at a time, so no one notices the build-up. To simply a process, begin by evaluating each step in the business process and define how to simplify each one, eliminating any unnecessary handoffs, and identifying the process owner. When a business process spans multiple departments though, how do you define the process owner of the end-to-end process? The answer is whoever has accountability for the results.
The simpler you make the business process, the easier you can tell what’s working and what does not meet the customer needs.
#BPI #BusinessProcess #ProcessImprovement #leansixsigma #process
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