Engaging employees in a BPI effort can appear daunting. We know most people do not like change, so how do you encourage employees to help change your company’s business processes? Telling them it’s good for the customer, while true, may not speak to them emotionally. Create a vision for the work that speaks to the emotional side of employees.
But how do you do this? This does not mean writing a vision statement and posting it on the wall. It means verbally describing the end state with words that help employees mentally “see” the future. Do you see the difference in these two statements?
The first statement provides a quantitative statement that addresses the analytical side of an employee’s brain, while the second statement paints a picture that an employee can visualize.
Combine both analytical statements and descriptive statements when beginning a process improvement effort to effectively engage employees.
But how do you do this? This does not mean writing a vision statement and posting it on the wall. It means verbally describing the end state with words that help employees mentally “see” the future. Do you see the difference in these two statements?
- After we improve this process, our company will experience a 20% decrease in customer complaints.
- After we improve this process, our customers will send us testimonials, will follow us on Facebook, and will write positive reviews of our product on Amazon.
The first statement provides a quantitative statement that addresses the analytical side of an employee’s brain, while the second statement paints a picture that an employee can visualize.
Combine both analytical statements and descriptive statements when beginning a process improvement effort to effectively engage employees.
RSS Feed