Does your company want to improve their business processes? Of course, right? Who doesn’t want to make their processes more effective and efficient? You want to deliver what customers want. You want to do so in the most efficient way. You want to be on the leading edge of the revolution. Or do you?
Many people say they accept the notion that change is the norm and they embrace it. Of course, that is what companies expect their employees to say. After all, we have heard for years, the only constant is change. But, how far have we really come as human beings to accepting this concept? Change is good as long as it does not negatively affect me, is probably the honest answer. How many of you can honestly say you hunger for change? Real change. Change that affects you personally? Even positive change disrupts your day-to-day life. While the theory sounds good, the reality challenges our private world.
Change though is inherent in business process improvement (BPI), so when you lead a BPI effort, prepare yourself for the natural angst you will observe from some employees in your organization. Your role in leading BPI is to display sensitivity and not take pushback personally. Recognize human behavior and know some employees place much of their personal value on their job. Listen to employees talk and explain how the changes will help the company remain competitive, which helps them retain a job in the end.
#BPI #BusinessProcess #processimprovement #continuousimprovement
Many people say they accept the notion that change is the norm and they embrace it. Of course, that is what companies expect their employees to say. After all, we have heard for years, the only constant is change. But, how far have we really come as human beings to accepting this concept? Change is good as long as it does not negatively affect me, is probably the honest answer. How many of you can honestly say you hunger for change? Real change. Change that affects you personally? Even positive change disrupts your day-to-day life. While the theory sounds good, the reality challenges our private world.
Change though is inherent in business process improvement (BPI), so when you lead a BPI effort, prepare yourself for the natural angst you will observe from some employees in your organization. Your role in leading BPI is to display sensitivity and not take pushback personally. Recognize human behavior and know some employees place much of their personal value on their job. Listen to employees talk and explain how the changes will help the company remain competitive, which helps them retain a job in the end.
#BPI #BusinessProcess #processimprovement #continuousimprovement
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