When you focus on implementing a new process (step 9 of the 10 steps), think about how to present the change to this group of employees and do not assume they will just go along. We all like followers because they do not seem to require as much coaching (or as much of our time) – as the article suggests, they are compliant. But will they help the change effort?
If followers truly do not ask for help, or embrace learning and improvement, your BPI effort could run into trouble. Ask employees that fall into this category what they need from you, how they can help their peers, and give them time to process the change. How can you help them feel positive about the change and about themselves, so they do not feel the change is because of something they did wrong?
“Listen” to both the words spoken and the body language. What percentage of your organization comprises Followers?