How fast you can follow the 10 steps depends on your situation, but it is better to do something than nothing. While I provide an estimate of how long a step should take at the end of each chapter in The Power of Business Process Improvement, it still depends on your team – how large is it, how experienced are the participants, and how complex is the business process?
Step 2 is the most important step because it establishes the foundation for the rest of your improvement effort. If you skip this step, or move too quickly through this step, you will find yourself revisiting decisions and encountering scope creep.
When you review step 6, choose at least one improvement technique if you have limited time. For example, think about bureaucracy. Examine your business process with this lens to identify where bureaucracy exists and what you have to do to eliminate it. If an activity in a business process does not contribute to customer satisfaction, if it negatively affects cycle time, or if it increases cost, eliminate it. Bureaucracy is “productivity’s enemy,” according to Jack Welch.